Shipping policy

DELIVERY 

a. All our Goods are securely packed. We shall arrange delivery of the Goods ordered by you via the method agreed and to the address specified by you in the order form.  

b. Orders will be dealt with as soon as the same are accepted and we aim to dispatch all orders within 5-7 working days for UK customers and 10 working days for overseas customers. Where you request for delivery outside of the UK you will be responsible for any custom or clearances fees required.  

c. Please note that we can only offer tracking for Europe & rest of the world in the UK and up to UK borders only and cannot be held responsible for Goods from this point onwards. If an order is refused, or the incorrect delivery address details have been noted at the time the order was placed, or you fail to respond to calling cards left by the courier or postal agent, the package will be returned to us. If you wish for the order to be resent, you will be asked to pay the further delivery charges. 

d. If for any circumstances beyond our control we are unable to supply an item it will be marked as “out of stock”.  We reserve the right to withdraw any Goods from sale at any time.  If your order placed cannot be fulfilled, for any reason, we refund the Goods within 14 days of notifying you of the same. 

e. In the event you fail to take delivery of the Goods ordered or fail to supply adequate instructions to facilitate delivery of the Goods we reserve the right to cancel your order and to retain the Goods. In these circumstances we shall refund you the price paid for the Goods we are unable to deliver but we shall be entitled to retain all charges made for delivery or attempted delivery. 

f. In the event there is a problem or alleged problem with Goods ordered or delivered you agree to notify us within seven (7) working days of delivery in connection with any problem with Goods or within thirty (30) days of placement of your order in the event of non-delivery of Goods.