Refund policy

RETURNS 

a. Cancelling and Returning Products if You Change Your Mind - If you are a consumer, you have a legal right to a “cooling-off” period of 14 days within which you can cancel the contract for any reason for any Goods, but not for handmade items or certain items for hygiene reasons. This period begins once your order is complete and we have sent you your purchase confirmation, i.e. when the contract between you and as is formed. You may also cancel for any reason before we send the purchase confirmation.   

b. If you wish to exercise your right to cancel under 5.a. above, you must inform us of your decision within the cooling-off period. Cancellation by email or by post is effective from the date on which you send us your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send as an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  If you would prefer to contact Us directly to cancel, please provide the following details: email address, postal address, order number and the name of the Goods you wish to return.  

c. Goods which may not be returned under the cooling-off period include: Goods which are sealed for hygiene or health reasons (and you have unsealed those Goods after receiving them); if the Goods are sealed or unsealing them means they cannot be resold or any personalised handmade items. Please ensure that you return Goods to us no more than 14 calendar days after the day on which you have informed us that you wish to cancel under this Clause. 

d. You may return Goods to Us by post or another suitable delivery service of your choice to Our returns address detailed at e. below. Please note that you must pay the cost of returning Goods to us if cancelling under this 5a. to 5c.. The cost of returning Goods to us should not normally exceed the cost of having them originally delivered to you if you use the same carrier. Refunds under this clause will be issued to you within 14 calendar days of the following: 

e. Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop).  Please note that if we issue a refund before we have received the Goods and have had a chance to inspect them, we may subsequently charge you an appropriate sum if we find that the Goods have been handled excessively. 

f,  Returns address: Button Designs Ltd c/o 2WL Ltd, Mill Two, Pleasley Vale Business Park, Mansfield, Notts NG19 8RL. It is advisable to obtain proof of posting if returning items as they remain in your ownership and at your risk until we have acknowledged receipt of their safe return. 

g. Other than as stated in these terms Goods may not be returned for any reason other than due to any breach of the consumer laws from time to time in force under which you may be entitled to a remedy e.g. the Goods are not what You ordered or the Goods are faulty or not of satisfactory quality within the meaning of the Sale and Supply of Goods Act 1994. In the unlikely event the item that you have ordered is unsuitable or faulty please inform Belly Button Designs Limited within 24 hours by contacting us at contact@bellybuttononline.com. Please retain all faulty items as evidence and photograph any faults or damage and send us the photographs as evidence of alleged defects.